Note: Contact our customer support VIA live chat. First Your account must be a member.Then please provide us with your account username, password and bank pin, so we can log into your account and transfer gold from our inventory. Please apply password protection before you give it to us.When we get your account,password,and bank pin,we will never give them out.you can check your account when we finish the order.If you find lost items of your account. we are promiss to compensation it.we will take a screen shot of your account before and after delivery. After you verified the delivery, please change your password.